Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return , you can contact us  at info@Runyeezygo.com.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any questions regarding a return, you can always contact us at info@goyeezz.com .

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, plants), personalized goods (such as special orders or customized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a new purchase for the item you want.

14-day withdrawal period for the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reasons. As stated above, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your refund is approved or not. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at info@Runyeezygo.com.